Tag: chat automation

Chat automation lets a website or messaging channel reply to common questions instantly, without a person typing every answer. It is most useful for repetitive topics such as opening hours, delivery, prices, order status and simple troubleshooting. Automation shortens waiting times, works around the clock and lets staff focus on conversations that need judgement. Its limits must be clear, so that customers reach a person when the answer is not certain. Talkmio, the AI live chat from Internet Solutions, automates first replies with Mio, which learns from your website, FAQ and documents. It answers in the visitor’s language and never invents prices or policies. Quick replies, instant translation and AI-suggested answers help your team when they take over a chat, and reports show how much Mio solves alone.