Tag: chatbot analytics

Chatbot analytics measures how an automated chat performs: how many conversations it handles, how quickly it replies, how often it solves questions alone and how customers rate the help. These numbers show whether the bot saves time or simply adds a step before customers reach a person. They also point to missing information, since unanswered questions reveal gaps in the source content. Regular review turns a chatbot from a set-and-forget tool into one that improves every month. Talkmio from Internet Solutions includes reports on conversations per day, how much Mio solves alone, first-reply time and ratings. Every conversation is stored with its full history, so the numbers can be traced back to real questions. Those insights can then feed website updates and SEO work.