Tag: chatbot rules

Chatbot rules define what an automated assistant may say, which sources it relies on and where its responsibility ends. They cover tone, languages, topics to avoid, how to treat prices and policies, and when to hand the chat to a person. Without clear rules, a bot may give confident but wrong answers that cost more than they save. With them, it becomes a predictable part of customer service. Talkmio from Internet Solutions answers only from the content you give it: your website, FAQ, questions and answers, and uploaded documents such as price lists. When Mio is not sure, it hands the conversation to your team instead of inventing an answer. Quick replies and reports help you refine the rules over time based on what visitors really ask.