Tag: customer messaging

Customer messaging covers every written exchange between a company and its customers: website chat, e-mail, social media inboxes and messaging apps. When those channels live in separate tools, replies are slow, context is lost and customers repeat themselves. A consistent messaging setup keeps the tone of voice, response times and history the same wherever the conversation starts. Talkmio brings website chat, e-mail tickets, Facebook, Instagram and WhatsApp into one inbox, and its AI assistant Mio can give the first reply around the clock in the visitor’s language. Your team takes over whenever a person is needed, with the full thread in front of them. For outbound messages, Internet Solutions also designs and sends newsletters to your own opt-in mailing lists.