Tag: customer service AI

Customer service AI means using an artificial intelligence assistant to answer routine customer questions, so people get help immediately and staff can focus on the cases that need judgement. It works well only when the assistant is grounded in the company’s own information and knows when to step aside. Talkmio, built by Internet Solutions, is designed around that principle. Its assistant Mio is trained on your website pages, FAQ and uploaded documents, answers visitors 24/7 in more than 30 languages and does not invent prices or policies. When it is not sure, it hands the conversation to your team with the complete history. Reports then show how many conversations Mio solved alone, which helps you decide what content to add next.