Tag: it support contract

An IT support contract defines how an external provider looks after a company’s computers, networks and software: which services are included, how quickly problems are handled and how data is protected. A good contract prevents misunderstandings when something breaks and turns IT from a series of emergencies into planned work. It should cover preventive care, not only repairs, along with backups, security and documentation. Under an Internet Solutions maintenance contract, the team fixes workplace problems, removes viruses, installs and configures software, builds networks and audits hardware for an upgrade plan. It also keeps network documentation, hardware inventories and licence records, and consults on any IT question free of charge. Services are designed for long-term cooperation, and are also available on call.