Tag: live chat staffing

Live chat staffing is the question of who answers the chat, when, and how quickly. Small teams rarely have someone free at every hour, and visitors from other time zones write while the office is closed. Leaving a chat window unanswered frustrates people who were ready to buy, so the staffing plan matters as much as the widget itself. Talkmio, the live chat product from Internet Solutions, lets its AI assistant Mio take the first reply at any time of day, based on your own pages and documents. Your staff step in only when a conversation needs a human, taking over with the full chat history and AI-suggested replies. Reports show conversations per day, how many Mio solves alone and first-reply times, which helps you decide how many people you really need on shift.