Tag: multilingual support

Multilingual support means answering customers in their own language, whether they write through a chat window, e-mail or social media. For businesses selling abroad it removes one of the biggest barriers to a purchase, because people trust answers they fully understand. Hiring native speakers for every market is rarely realistic for a small or medium company. Talkmio, the live chat and inbox product from Internet Solutions, handles this with its AI assistant Mio, which replies to visitors in their language in more than 30 languages. When your team takes over a conversation, instant translation lets staff reply in their own language while the customer reads the answer in theirs. Ask Mio, our AI assistant, works in more than 25 languages for writing and translation tasks. Together they let a small team serve an international audience.