Tag: response time

Response time is how long a customer waits for the first reply after asking a question, whether in live chat, e-mail or social media. Online buyers compare several options at once, so a quick answer often decides who gets the sale. Slow replies also lead to repeated messages, frustrated customers and more work for the support team. Talkmio, the live chat and inbox product from Internet Solutions, is built to keep response times short. Its AI assistant Mio gives the first reply around the clock, based on your website, FAQ and documents, and hands complex questions to your team. Customer e-mails become numbered tickets with priorities and SLA, so nothing is forgotten. Reports show first-reply time, conversations per day and how much Mio solves alone, which makes response time something you can measure and improve.