Tag: live chat

Live chat lets website visitors ask a question and get an answer while they are still on the page, instead of filling in a form and waiting for an e-mail. For a business it shortens the path from doubt to purchase and shows what customers actually want to know. The catch is staffing: a chat window that nobody answers does more harm than no chat at all. Talkmio, built by Internet Solutions, solves this with an AI assistant called Mio that reads your website, FAQ and documents and replies around the clock in the visitor’s language. When a question needs a person, the conversation moves to your team’s inbox with the full history. The widget is added with one line of code or the WordPress plugin and also works on Shopify, Wix, Webflow and Squarespace. Facebook, Instagram, WhatsApp and e-mail conversations can land in the same inbox.